Journey Map
Proto-Persona For First Time User
.png)
Mobile AUDit
Vacasa Guest App
My Role
Product Designer
Goal
Improve mobile UX
Mobile UX Audit
Vacasa is an international vacation rental management company based in Portland, Oregon.
Intention
Redesign mobile "search" and "booking" experience to enhance user experience.
Category
Mobile Redesign
Emotion Mapping The User's Experience
.png)
.png)
Landing Page
Before
After
What I Changed
- Centered the search bar
- Moved the ‘Help’ icon to the top right corner in order to de-clutter the navigation bar
Searching Destinations
Before
After
What I Changed
- Centered the search bar
- Removed confusing ‘Apple Map Suggestions’ and replaced with ‘Similar Destinations’ suggestions
Exploring Rentals
Before
After
What I Changed
- Replaced the 'door' icon (signifying the amount of bedrooms) with 'bed' icons in order to signify the amount of beds the rental offers
Viewing Rental
Before
After
What I Changed
- Separated the ‘favorite’ and ‘share’ icon because their close proximity is an accessibility issue
- Designed an extra section for pet information in order to de-clutter the rental detail section
- Provided user with more information about what makes the rental property ‘pet-friendly’ (for example: fencing)
Reading Reviews
Before
After
What I Changed
- Gave guests the ability to upload their own photos of the rental property in order to validate Vacasa’s professional photos taken of the properties
Date Selection
Before
After
What I Changed
- Made ‘Select a date’ clickable so that users have the option to manually search for dates
- Created a ‘Skip to first available’ CTA so that users do not need to scroll through every month in order to see first availability
- Added the days of the week on the actual calendar to each month